Returns & exchanges are NOT accepted for:

​We want you to love your purchase, so here's our official return policy for all Mug Nook orders.

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• Buyer's remorse

• Ordering the wrong item

• Color or design preference

• Changing your mind after the order is placed.

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We ONLY accept returns or exchanges for:

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• ​Items that arrived damaged 

• Items that arrived incorrect (wrong design, wrong product, wrong size sent by the manufacture)

 

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Time window:

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You must notify us within 30 days of delivery if your item is damaged or incorrect.

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How to submit a damage or incorrect-item claim:

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Please use our Damage Report page or contact us through our support email: shopthemugnook@gmail.com

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What we need from you:

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To process your claim quickly, please include:

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• Your order number

• A description of the issue

• Photos of the damaged or incorrect item (You can upload up to 4 photos)​

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Refunds: 

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Approved refunds are issued back to your original payment method.  Please allow 5-10 business days for processing.​

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