At The Mug Nook, each item is made especially for you. Because of this, orders may be canceled within 2 hours of purchase.

 

After 2 hours, your order may enter production, and cancellations are no longer guaranteed. If production has already started, the order cannot be canceled or refunded.

 

If you need to request a cancellation within the 2‑hour window, please contact us immediately and include your order number so we can assist you as quickly as possible.