​If your package shows as “Delivered” but you did not receive it, please follow these steps:

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1. Check with neighbors or household members

2. Verify the shipping address on your order

3. Wait 24 hours — carriers sometimes mark packages as delivered early

4. Contact the carrier directly to open a missing package claim

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Once a package is marked “Delivered,” The Mug Nook is not responsible for replacement or refund unless the carrier approves the claim.

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